We’ve compiled answers to some common questions about our store and products. If you don’t find what you’re looking for, feel free to contact us.

General Questions

1. What products do you offer?
We specialize in high-quality leather jackets for both men and women, designed for style and durability.

2. Do you ship outside the USA?
Currently, we only ship within the United States.

Shipping & Delivery

3. What are your shipping charges?
Shipping costs vary based on your location and the total weight of your order. The exact charges will be calculated during checkout.

4. How long does shipping take?
Orders are typically processed within 1-2 business days and delivered within 7-14 business days, depending on your location.

Returns & Refunds

5. What is your return policy?
We offer a 30-day return policy for unused and unworn items. Please visit our Returns & Refunds page for more details.

6. How do I initiate a return?
To start a return, contact us at Help@aulaset.com with your order details, and we will guide you through the process.

Orders

7. Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped. Use it to track your order on our Track Order page.

8. How do I cancel or modify my order?
To cancel or modify your order, contact us immediately at +1 (928) 438-2314. Please note that modifications may not be possible once the order is shipped.

Payments

9. What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available during checkout.

10. Is my payment information secure?
Yes, we use secure encryption technologies to protect your personal and payment information.

Customer Support

11. How can I contact customer service?
You can reach us by:

12. What are your customer support hours?
Our customer support is available Monday to Friday, from 9:00 AM to 6:00 PM.

For any other questions, don’t hesitate to reach out. We’re here to help!

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