FAQs
Welcome to the Aulaset FAQ section!
Here, you’ll find answers to the most common questions about orders, shipping, returns, and more.
1. Where is Aulaset located?
We’re proudly based in Buckeye, Arizona, United States.
Our business address is:
3728 64th St, Apt 2 Woodside NY 11377-2764 United States
2. What products does Aulaset sell?
Aulaset offers a variety of new, high-quality products carefully selected to meet customer needs.
We focus on delivering reliable, affordable items with excellent customer service.
3. What payment methods do you accept?
We accept secure online payments through major credit and debit cards.
All transactions are processed in USD (United States Dollar) using encrypted payment gateways.
4. How long does shipping take?
Orders are processed within 1–2 business days after payment.
Once shipped, delivery takes 3–7 business days, depending on your location.
You’ll receive a tracking number via email once your order is on its way.
5. Do you ship outside the United States?
Currently, we only ship within the United States.
We’re working to expand our service to international customers in the future.
6. What is your return policy?
We offer a 7-day return window from the date of delivery.
Items must be new, unused, and in original packaging.
For full details, please read our Return & Refund Policy.
7. How long does it take to get a refund?
Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method.
8. How can I contact customer support?
You can reach our friendly support team by:
📧 Email: Help@aulaset.com
📞 Phone: +1 (928) 438-2314
🌐 Contact Page: https://aulaset.com/contact-us/
🕘 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)
9. Is shopping on Aulaset secure?
Absolutely. Our website uses SSL encryption to protect all personal and payment information.
We never share or sell your data to third parties.
10. Can I modify or cancel my order after placing it?
You may cancel or modify your order within 12 hours of placing it by contacting us at Help@aulaset.com.
After that, the order may already be in processing or shipping.