(Standard for United States)
At Aulaset, we value your satisfaction. If you are not completely happy with your purchase, we offer a simple and transparent return and refund process in accordance with our standard U.S. return policy.
Product Condition
We accept returns only for new and unused products. Items must be returned in their original packaging, including all accessories, manuals, and tags.
Return Window
Customers may request a return within 7 days from the date the product is delivered.
To initiate a return, please contact our support team at Help@aulaset.com or visit our Contact Us page.
Return Method
Returns can be made by mail only.
Our team will provide detailed return instructions once your return request is approved.
Restocking Fee
We do not charge any restocking fees for eligible returns.
Refunds
Once your returned item is received and inspected, we will process your refund within 7 business days.
Refunds will be issued to the original payment method used at the time of purchase.
Please note:
- Shipping charges are non-refundable unless the product was received damaged, defective, or incorrect.
- You will be notified via email once your refund has been processed.
Currency
All refunds are processed in USD (United States Dollar).
Contact Information
If you have any questions or concerns about this policy, please contact us:
Business Name: Aulaset
Email: Help@aulaset.com
Phone: +1 (928) 438-2314
Address: 3728 64th St, Apt 2 Woodside NY 11377-2764 United States
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)